Delete your QClean account

1. Delete your account in the app

1. Open the QClean app and sign in.
2. Open “Profile”.
3. Select “Manage account”.
4. Select “Delete account”.
5. Confirm that you understand the consequences and tap “Delete permanently”.

After successful confirmation, access is blocked immediately, all sessions are invalidated and you are signed out. The app then removes the local session and cached QClean data stored on the device. An internet connection is required for deletion.

If you registered your company yourself in the app and are its only user, deleting your account deletes the entire company, including all time records, tickets, quality inspections, documents and files. The app states this clearly before you confirm. This data is not retained and cannot be restored.

If you are the only active administrator of a company that was not registered by yourself in the app, direct deletion in the app is blocked for security reasons. Appoint another administrator first. If the entire QClean tenant should be closed instead, submit a deletion request by email.

2. Request deletion without access to the app

Send your request, where possible, from the email address linked to your QClean account to info@qlink.de. Use the subject “Delete QClean account” and provide your name and company. Do not send us any passwords.

Request deletion by email

To prevent unauthorised deletion, QLINK may request additional information to verify identity or authority and may involve the responsible QClean customer for business records. The request will be handled without undue delay. Information about action on a data-protection request is generally provided no later than one month after receipt; this period may be extended where permitted by law.

3. Immediate effects of account deletion

• The account is permanently disabled and marked as deleted.
• The email address, telephone number and profile image are removed from the active account.
• Password, reset, session and push access is removed or made permanently unusable.
• Personal notifications and drafts, individual permissions, group memberships and property assignments are removed.
• Open tickets assigned to you are released for reassignment.
• Future shifts that have not been completed are released for replacement.
• Your company's administrators may be notified about the deletion and records requiring reassignment.

4. Business records that may be retained

QClean is used on behalf of your employer or contracting organisation for business operations. Deleting your access therefore does not automatically erase records for which the QClean customer is responsible and which it still requires to perform a contract, document operations, comply with legal duties or establish, exercise or defend legal claims.

• first and last name for attribution of retained business records
• working-time and check-in/check-out records
• tickets and activities you created, reported or handled
• quality inspections, reports and related audit evidence
• leave and absence records
• past or already completed shifts
• documents, signatures and other business evidence

The QClean customer determines the specific legal basis and retention period for these business records. Once the relevant purpose and applicable periods expire, the data is erased or anonymised unless a legal obligation or legal claim requires otherwise. For erasure or correction of employment and work records, contact your employer or contracting organisation first.

This section does not apply to self-registered companies with only one user: for them, deleting the account deletes the entire company with all its data (see section 1).

5. Backups and technical logs

Data scheduled for deletion may remain temporarily in access-restricted backups until they are overwritten in the normal cycle. Security and error logs may be retained for the defined logging periods where necessary for system security, abuse prevention, or the establishment, exercise or defence of legal claims. This data is not restored for further ordinary use.

6. Privacy and contact

For more information about responsibilities, legal bases, recipients, retention and your data-protection rights, see the QClean privacy policy.

Open the privacy policy

Contact: QLINK GmbH, Anton-Schmidt-Straße 36, 71332 Waiblingen, Germany · Email: info@qlink.de · Phone: +49 7151 250547-0.