QClean terms of use

1. Provider and contact

The provider and contracting party for QClean is QLINK GmbH, Anton-Schmidt-Straße 36, 71332 Waiblingen, Germany, represented by managing director Özay Solak. Phone: +49 7151 250547-0. Email: info@qlink.de.

Questions, complaints, support requests and claims relating to QClean must be directed to QLINK. Apple and Google are not the providers of QClean and do not provide QClean support.

2. Scope and order of precedence

A “QClean customer” is the business or organisation for which a QClean tenant is maintained. A “user” is any individual who accesses that tenant through a personal account. These terms apply to both as appropriate to the relevant provision.

QLINK and the QClean customer may have an offer, order, SaaS contract or other individual agreement covering service scope, fees, term, service levels and other commercial details. That individual agreement prevails over these terms in the event of a conflict. The privacy policy and, where concluded, a data-processing agreement apply in addition to these terms.

Privacy policy

3. Registration and contract formation

During self-registration, the registering person enters the company name, name, email address, password and optional phone number and accepts these terms and the privacy policy. Completing registration creates a QClean tenant with “Trial” status and a personal account with administrator and worker roles. The technical “Trial” status does not by itself promise a particular free period or later price; the conditions communicated during registration or separately are controlling.

Anyone who self-registers a QClean tenant or concludes an agreement for a business must be at least 18, have full legal capacity and be authorised to bind that business. Users created by an administrator may use QClean only as permitted by their employer or contracting organisation. The QClean customer is responsible for granting access only to authorised people.

Registration information must be accurate, complete and current. There is no entitlement to registration or activation. QLINK may reject a registration for an objective reason, particularly inaccurate information, a security risk, or apparent private or unlawful use.

4. User accounts and administration

• Each person must use an individual account. Accounts and credentials must not be shared, transferred or used jointly.
• Passwords and devices must be protected appropriately. Suspected misuse, loss or unauthorised access must be reported promptly to the administrator and QLINK.
• The QClean customer manages roles, permissions, property assignments and user access. Administrators may grant rights only in line with business responsibilities and must promptly deactivate access that is no longer required.
• Actions performed through an account are attributed to that account unless they demonstrably result from misuse for which the affected person is not responsible.

QLINK will never ask for the complete password by email, chat or telephone.

5. Services and platform differences

Depending on role, permission, contracted scope and platform, QClean supports user and property administration, tickets and attachments, working-time recording with optional check-in/check-out coordinates, quality management, staff scheduling, leave, documents and signatures, reports, assets, notifications and realtime updates.

Not every feature is available on every platform or to every role. The optional AI assistant is currently available only in the web portal. Separately, the mobile app offers optional audio recording to transcribe ticket descriptions. QLINK may technically develop, replace or discontinue features within the agreed scope, provided this does not unreasonably impair the purpose of the contract.

QClean provides tools for operational workflows. It does not replace legal, tax, occupational-health, safety or other professional review and does not confirm the legal validity of a time record, signature, report or business decision.

6. Licence and intellectual property

For the duration of authorised access, QLINK grants the user a limited, non-exclusive, non-transferable and non-sublicensable right to use QClean as intended for the QClean customer's internal business purposes. The licence does not transfer source code or ownership of QClean.

The software, design, data models, documentation, trade marks, logos and other QClean components are protected by copyright, trade-mark and other intellectual-property laws. Except where mandatory law permits otherwise, users must not copy, sell, rent, sublicense, reverse engineer or decompile QClean, circumvent security or access restrictions, or perform automated extraction outside interfaces provided for that purpose.

7. QClean customer and user content

Rights in lawfully submitted text, photos, files, signatures and other content remain with the relevant rights holder. The QClean customer and user grant QLINK the non-exclusive rights technically required to operate, store, back up, display, transmit and process that content as contracted for the duration of the contract and permitted retention.

Anyone submitting content must be authorised to do so and hold all necessary rights, consents and business approvals. This applies particularly to photographs of people or third-party premises, signatures, employee personal data, confidential documents and copyrighted files. Only data necessary for the relevant work purpose may be submitted.

Content is visible within the relevant tenant to other authorised users. The QClean customer is responsible for the factual accuracy, legality, classification, retention and business use of its content. QLINK does not adopt that content as its own.

8. Acceptable use and prohibited content

QClean may be used only lawfully, within the user's business authorisation and for its intended facility-services and administration purposes. The following conduct and content are prohibited in particular:

• unlawful, discriminatory, insulting, threatening, harassing, pornographic, exploitative or violence-glorifying content, and content that endangers minors or depicts or promotes child sexual abuse;
• bullying, targeted humiliation, stalking, impersonation, or disclosing another person's personal or confidential data without authority;
• content infringing copyright, trade marks, personality rights, privacy, trade secrets or other third-party rights;
• malware, manipulated files, phishing, spam, unauthorised advertising, or attempts to disrupt, probe or overload QClean, accounts, interfaces or infrastructure;
• unauthorised access to another tenant, account or data, or circumvention of roles, permissions, file restrictions or security mechanisms;
• manipulating or falsifying working time, location, tickets, inspections, signatures, reports or other business records;
• using QClean or its output to train competing models or services unless expressly permitted in writing.

Prohibited content or conduct may be reported to the user's administrator or to info@qlink.de. A report should identify the content, account and reason as specifically as possible. QLINK and the QClean customer may preserve, restrict or remove content and limit access where necessary and proportionate to investigate, prevent harm, perform the contract or comply with law.

9. Working time, location and business responsibility

The QClean customer is responsible for introducing and using QClean lawfully in the workplace, including employment-law information and participation duties, required works agreements, defining permitted purposes, roles and retention periods, and informing its workforce.

Location data may be used only for the transparently defined check-in/check-out purpose and not for covert or continuous monitoring. Users must record time, location and activity information truthfully and promptly report apparent errors to the responsible administrator. The QClean customer reviews and corrects business records under the rules applicable to it.

10. Web AI assistant and audio transcription

The optional AI assistant is available only in the web portal. Its answers are generated automatically, can be incomplete or inaccurate, and are not binding professional or legal advice. Users must verify results against the underlying QClean data before making a business decision. Decisions about employees or other people must not be based solely on AI output.

Audio recording in the mobile app is used only for user-initiated transcription of ticket descriptions. Transcripts can also contain recognition errors and must be reviewed before saving. Free-form inputs must not include unrelated secrets, special categories of personal data or content whose processing has not been authorised.

11. Third-party services and data connections

Individual features use third-party services, including app stores, push delivery, mapping and address services, PDF display, weather data, cloud infrastructure, email, WhatsApp, AI and audio transcription. Additional terms of those providers may apply. Users and QClean customers must comply with applicable third-party, mobile-network and internet-service terms.

Availability and operation of a third-party service may be outside QLINK's control. QLINK remains responsible for its own statutory and contractual duties. The privacy policy provides details of data transfers.

12. Fees and app-store downloads

No separate fee is currently charged to download the QClean app. QClean currently contains no in-app purchases or QClean subscription managed through Apple or Google. Fees for the business QClean service, trial conditions, invoicing and taxes are governed exclusively by the individual agreement between QLINK and the QClean customer.

Deleting a personal user account therefore does not automatically end a company contract and is not a substitute for termination by the QClean customer. If a paid app-store purchase is offered in the future, the store terms displayed at purchase will apply in addition.

13. Availability, maintenance and software changes

Unless a service level is expressly agreed, QLINK does not promise uninterrupted or error-free availability. Temporary restrictions can result from maintenance, security updates, internet, cloud or third-party outages, force majeure or necessary risk prevention. QLINK will give advance notice of material planned maintenance where reasonably possible.

QLINK may provide updates and require minimum app, browser or operating-system versions for security or compatibility. Users should install updates promptly. Offline caches and synchronisation reduce some disruption but do not replace checking whether a submission completed successfully.

14. Support, defects and warranty

Faults and defects should be reported promptly to info@qlink.de with a reproducible description. QLINK provides maintenance and support under the applicable individual agreement and mandatory law. Apple and Google have no obligation to provide maintenance or support for QClean.

Statutory defect remedies apply unless validly modified by an individual agreement. Feature descriptions are not guarantees unless expressly designated as such. QLINK does not warrant the accuracy of user content, third-party data or automatically generated suggestions.

If, exceptionally, a purchase price was paid through Apple for the iOS app and the app fails to conform to an applicable warranty, the user may notify Apple, and Apple may refund the purchase price paid for the app. To the maximum extent permitted by law, Apple has no other warranty, support or service obligation for QClean. Other claims relating to QClean must be directed to QLINK.

15. Liability

QLINK has unlimited liability for intent and gross negligence, injury to life, body or health, under the German Product Liability Act, fraudulent concealment of a defect, and to the extent of an expressly assumed guarantee.

For a slightly negligent breach of a material contractual duty whose performance is essential to proper performance of the contract and on which the other party may regularly rely, liability is limited to damage foreseeable and typical when the contract was concluded. Liability for other slight negligence is excluded. These limitations also benefit QLINK's legal representatives, employees and agents.

Any mandatory strict liability remains unaffected. QLINK does not limit its liability beyond what applicable law permits. The QClean customer remains responsible for the legality of its business instructions, content, permissions and decisions.

16. Suspension, term, termination and account deletion

The personal licence exists only while the account is active, the user is authorised by the QClean customer and the underlying company agreement remains effective. The QClean customer may deactivate user access within its business responsibility. QLINK may temporarily restrict or suspend access where there is concrete evidence of a material breach, a threat to data or systems, unauthorised use or a legal obligation. Where possible, QLINK will give prior notice and an opportunity to remedy the issue.

The term and termination of the company agreement are governed by the individual agreement. Each party's right to terminate for cause remains unaffected. Access ends when the contract ends. The QClean customer should secure any required exportable data before the contract ends; statutory erasure and retention duties continue to apply.

A user can delete their personal account in the mobile app. A company's only active administrator must first appoint another administrator. Account deletion immediately disables access and removes personal account data; business records may remain with the QClean customer as described in the privacy policy.

Account-deletion information

17. Changes to these terms

QLINK may change these terms for the future where required by changes to law, case law, security requirements, store rules or QClean features, provided the contractual balance is not shifted unreasonably against the QClean customer. Material changes will generally be announced at least 30 days before taking effect in text form, in the app or in the web portal. Urgent changes required by mandatory law or security may take effect on shorter notice.

Where a change materially disadvantages the agreed principal service or the relationship between service and consideration, QLINK will request express agreement or provide an appropriate special termination right. Silence alone does not constitute agreement unless this can validly be agreed by law.

18. Special Apple App Store and Google Play terms

This agreement is solely between QLINK and the user, not Apple or Google. QLINK, not Apple or Google, is responsible for QClean, its content, maintenance and support, and claims relating to QClean, including product, legal-compliance and intellectual-property claims. If a third party alleges that the iOS app infringes intellectual-property rights, QLINK, not Apple, is responsible for investigating, defending, settling and discharging that claim.

The iOS app is licensed on a non-transferable basis for use on Apple-branded products the user owns or controls and as permitted by the Apple Media Services usage rules, including permitted family or volume access. On Android, the licence applies to devices the user owns or controls under the applicable Google Play terms. These terms do not restrict mandatory store usage rights.

The user represents that they are not located in a region subject to a United States Government embargo or designated as supporting terrorism, and are not listed on a United States Government list of prohibited or restricted parties. All applicable export-control, sanctions and foreign-trade rules must also be observed.

Apple and its subsidiaries are third-party beneficiaries of these terms. On acceptance, Apple has the right to enforce the provisions applicable to the iOS app against the user. Otherwise, these terms create no obligations for Apple or Google. Applicable Apple, Google and other third-party terms must also be observed.

19. Governing law and final provisions

The law of the Federal Republic of Germany applies, excluding the United Nations Convention on Contracts for the International Sale of Goods. If the QClean customer is a merchant, public-law entity or special public-law fund, the exclusive place of jurisdiction for disputes arising from the contractual relationship is QLINK's registered office; mandatory statutory jurisdictions remain unaffected.

If any provision is or becomes wholly or partly invalid, the remaining provisions remain effective. The invalid provision is replaced by the applicable statutory rule. The German version is controlling; the English version is provided for information.