QClean support
Last updated: September 28, 2026
This page provides help for the QClean mobile app on Android and iOS. For questions about your business permissions, properties, work schedule or work records stored in QClean, please contact your company's QClean administrator first.
QLINK GmbH assists with technical problems involving QClean. The scope of support, availability and any agreed response times are governed by the agreement with your company.
1. Contact QClean support
QLINK GmbH · Anton-Schmidt-Straße 36 · 71332 Waiblingen · Germany
Apple and Google distribute the app through their respective stores but do not provide support for QClean. Direct questions and complaints about the app to QLINK.
2. Information to include in a support request
To help us reproduce a technical problem, provide the following where possible:
- your name, company and the email address linked to QClean
- the QClean app version displayed in your profile
- the device model and Android or iOS version
- the affected feature and the steps immediately before the problem
- the exact error message, date and approximate time
- a screenshot, provided it does not expose unnecessary personal or confidential data
Never send your password, sign-in token or password-reset token. Do not submit customer, employee or property data that is unnecessary for resolving the problem. QLINK will not ask for your complete password.
3. Sign-in and password
If you have forgotten your password, select “Forgot password” on the sign-in screen, enter your QClean email address and follow the link in the email. Check the spam folder as well. If necessary, request a new link and use only the most recently received email.
If you receive no email, your account has been deactivated or you do not know the registered address, contact your company's administrator first. If the technical problem continues, contact QLINK.
4. Company access, roles and permissions
User access, roles, permissions and property assignments are generally managed by your company's QClean administrator. If a feature, property, ticket or schedule entry is missing, ask the administrator to check your business assignment first. QLINK does not change user permissions without appropriate authority or instructions from the responsible QClean customer.
5. Check common technical problems
- Check that the device has a working internet connection.
- Close and reopen the QClean app.
- Install available updates for QClean and the operating system.
- In the device settings, check that permissions required for the relevant feature are enabled, such as camera, microphone, location, files or notifications.
- Try the action again and make a note of any displayed error message.
Do not delete the app or its local data while unsynchronised entries may still be affected. If in doubt, contact your administrator or QClean support first.
6. Security and privacy
Report a lost device, suspected unauthorised account access, suspicious message or possible exposure of business data immediately to your administrator and QLINK. If account access is suspected, also change your password. Privacy requests may be sent informally to info@qlink.de; your employer or contracting organisation is generally responsible for employment and work records.
7. Delete your account
You can initiate deletion of your personal QClean account directly in the mobile app or submit a request without app access. The following page explains the steps and which business records may be retained.